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Terms and Condition

Terms and Condition

The first rule of Woodie Milano is: You can always talk to Woodie Milano

We believe in our products and our goal is not to leave even a dissatisfied customer. If you are not happy with our products for some reason, send us an email and we will do our best to find a solution. If you are not really satisfied with our products, you can make the return of the purchased products and receive a full refund within 14 days of purchase.

Conditions of sale

The present general conditions are applicable to the products purchased remotely by means of an internet site: the www.woodie-milano.com site owned by Woodie srl, based in Galleria del Corso 2, Milan. The purchase transactions will be governed by the provisions of Legislative Decree no. 185 of 22.5.1999, while the protection of confidentiality will be subject to the provisions of Legislative Decree 196/03. The sales conditions foreseen for the purchases of the products present in the Woodie Milano website catalogue are as follows:

  • there is no minimum order amount for individuals;
  • the prices shown are always inclusive of taxes;

Art. 1: Acceptance of sales conditions

1.1 The conditions set forth in the introduction are an integral and essential part of this contract.

1.2 All contracts will be concluded directly through access by the consumer or customer to the corresponding Internet site at www.woodie-milano.com, where, in fact, the customer can conclude the contract for the purchase of the desired product by following carefully the instructions and procedures provided.

1.3 These general conditions of sale must be examined "online" by the customer before the completion of the purchase procedure. The submission of the order confirmation therefore implies full knowledge of them and their full acceptance.

Art.2: Sale prices and purchase conditions

2.1 All sales prices of the products displayed and indicated on the www.woodie-milano.com website include VAT. and any other tax.

2.2 The total cost of shipping to the customer's home is the responsibility of the customer. This cost will in any case be disclosed to the customer before confirming the purchase.

2.3 The purchase contract is completed through the exact compilation and consent to the purchase manifested through the adhesion given "online".

2.4 The customer can pay for the goods ordered using the payment methods indicated at the time of purchase.

Art.3: Sale prices and purchase methods

3.1 The Woodie srl company, owner of the www.woodie-milano.com website, will deliver to the customers, at the address indicated by the same, the selected and ordered products, using the methods provided for in the previous article, by couriers.

Art.4: Responsibility

4.1 The Woodie srl company assumes no responsibility for the disservices due to force majeure such as accidents, explosions, strikes and / or lockouts, earthquakes, floods and other similar events that prevent, in whole or in part, to execute in the agreed time to the contract.

4.2 The Woodie srl company is not responsible for any fraudulent or illicit use that may be made by third parties, credit cards, checks and other means of payment, upon payment of the purchased products. The Woodie srl company in fact, at no time during the purchase process, is able to know the credit card number of the buyer who, through a secure connection, is transmitted directly to the manager of the banking service.

Art.5: Guarantees and methods of assistance

The Woodie srl company fully covers manufacturing defects.

Art.6: Obligations of the purchaser

6.1 It is strictly forbidden for the purchaser to enter false, and / or invented, and / or fictitious data, in the registration procedure necessary to activate the procedure for the execution of the present contract and the relative additional communications.

6.2 The Customer indemnifies Woodie srl from any responsibility deriving from the issue of incorrect tax documents due to errors in the data provided by the Customer, since the Customer is solely responsible for the correct insertion.

Art.7: Right of withdrawal

7.1 Pursuant to art. 5 of Legislative Decree. May 22, 1999, n. 185 the customer can exercise the right of withdrawal, returning the goods received and obtaining a refund of the price paid.

7.2 The consumer who for any reason is not satisfied with the purchase made, has the right to withdraw from the contract, without any penalty and without specifying the reason, within 14 working days from the day of receipt of the purchased goods.

7.3 All costs of return of the products are charged to the customer who, directly or through other means, will deliver the same at the domicile of the seller; all items must be received in the same conditions of receipt, provided with the original packaging and any manuals and / or instruction booklets that are part of the packaging and the original packaging; it is not allowed to return the goods in another way.

7.4 For information on how to return, write to returns@woodie.it.

7.5 The Woodie srl company, owner of the www.woodie-milano.com website, will accept the returned goods reserving the right to verify that the products have been returned in their original condition and with the original packaging; only in this case it will provide for the refund of the amount paid by the consumer for the purchase of the products.

7.6 The transport costs incurred for the delivery of the product to the customer and for any return to Woodie srl, owner of the www.woodie-milano.com site, are not refundable.

Delivery methods and times

For shipments we rely on express couriers SDA, BRT, UPS, DHL, FEDEX.

The cost of shipping varies from areas and weight of goods. The detail will be highlighted at the time of purchase.

The delivery is scheduled between 48 and 96 working hours from the verification of the payment. If payment is made by credit card or PayPal the order is managed in real time. If payment is made by bank transfer, the order will be processed only after confirmation of receipt of the bank transfer.