Hotels are more than just a place to sleep. Today hoteliers need to find new ways to meet the high expectations of modern travelers. They should make people feel at home even if they’re not.
Here are four trends which show what hotels should do to keep up with their guests' needs.
Create personalized experiences
Hotels have to focus on creating unforgettable experiences for their guests rather than offering comforts and services as the traditional way. People want personalized rooms and greetings based on their preferences that’s why customization is becoming more and more important, especially for the Millennial traveler. Hoteliers are starting to realize that the boutique approach is what they need to create captivating experiences for their guests.
Whenever we book holidays, we select a specific seat on the plane or we book a specific table at a restaurant. So, why not to pick a specific room in a hotel? The digital transformation of the hospitality industry starts with reinventing the concept of the room in order to include the latest technology. When guests enter a smart room, they will find a cloud-based system with IoT devices which allow people to control a wide range of amenities and service through their mobile (i.e. lights, air conditioning, booking restaurants, chatting with concierges).
Hotels have to focus on the use of sustainable practices: from using natural and recycled/ recyclable building materials to take initiatives to measure and reduce carbon footprints and energy consumption. They will start to use more organic lines, as well as natural materials, colors and textures to give the hotel a more natural vibe.
Most people do not leave their houses without their laptops, tablets or smartphones. In today's hyperconnected world, it's crucial for hoteliers to offer more than a simple wall socket in the rooms. That’s why we created the Woodie Hub.
The Woodie Hub provides convenient power, removing the need for a multitude of cables and power adapters. It combines innovation and design: upon entering the room guests will immediately notice this elegant and unique piece of Italian design.
Also, don’t forget that a good charging experience leads customers to stay longer and order more!